Privacy Policy for Foothills Home Services Ltd.

Effective Date: June 1, 2025

Foothills Home Services Ltd. (“we”, “us”, or “our”) is committed to protecting the privacy of our clients, employees, and visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Scope

This policy applies to all personal information collected, used, or disclosed by Foothills Home Services Ltd. in the course of providing home care services in Alberta, including Okotoks, High River, Calgary, and the Foothills region.

2. Collection of Personal Information

We collect personal information necessary to provide our home care services, including but not limited to:

  • Name, address, and contact details

  • Health and medical information relevant to care

  • Emergency contact information

  • Payment and billing information

Personal information is collected directly from clients or their authorized representatives, and occasionally from third parties with proper consent.

3. Use of Personal Information

We use your personal information to:

  • Assess and deliver home care and related services

  • Communicate with clients, families, and authorized representatives

  • Manage billing and administrative functions

  • Meet legal and regulatory requirements

We will only use your personal information for the purposes identified at the time of collection or as otherwise permitted by law.

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. Consent may be express or implied, depending on the sensitivity of the information and the context.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Disclosure of Personal Information

We do not sell or trade personal information. We may disclose personal information to:

  • Health care professionals involved in your care

  • Third-party service providers assisting in service delivery (with appropriate safeguards)

  • Regulatory or government authorities as required by law

We ensure that any third parties receiving personal information provide a comparable level of protection.

6. Safeguarding Personal Information

We take reasonable measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Safeguards include:

  • Physical security (locked offices, restricted access)

  • Electronic security (password protection, encryption)

  • Staff training on privacy and confidentiality obligations

7. Access and Correction

You have the right to access your personal information held by us and to request corrections if it is inaccurate or incomplete. Requests should be made in writing to our designated Privacy Officer.

8. Retention and Destruction

Personal information is retained only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, information is securely destroyed or anonymized.

9. Privacy Officer

Foothills Home Services Ltd. has appointed a Privacy Officer responsible for ensuring compliance with this policy and applicable privacy laws. For questions, access requests, or complaints, contact:

Privacy Officer
Foothills Home Services Ltd.
1508 High Country Drive, High River, Alberta T1V 1V9

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect upon posting.

If you have concerns about how your personal information has been handled, you may contact the Office of the Information and Privacy Commissioner of Alberta.

This policy reflects our commitment to privacy and our obligations under Alberta’s Personal Information Protection Act (PIPA)